Frequently Asked Questions
Everything you need to know about Alana Skincare products, shipping, and returns.
Are Alana Skincare products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and specifically designed to be gentle yet effective. We prioritize clean, non-irritating ingredients, but we always recommend performing a patch test before full application.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up essentials sooner.
Do you test your products on animals?
Absolutely not. Alana Skincare is proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
What is your return policy?
We want you to love your skin. If you are not completely satisfied with your purchase, you can return lightly used products within 30 days of delivery for a full refund or store credit.
Are your packaging materials eco-friendly?
Sustainability is core to our mission. Our glass bottles are fully recyclable, and our shipping boxes are made from 100% recycled materials and printed with soy-based inks.
How can I track my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress in real-time.